Updated: 3 October 2023
1. Refund Eligibility
We are committed to providing our customers with the best possible experience when purchasing and downloading digital products from our website. Refunds may be considered under the following circumstances:
– Technical Issues: If you encounter technical problems that prevent you from accessing or using the digital product.
– Incorrect Content: If you receive a digital product that is different from what you purchased.
– Dissatisfaction: If you are dissatisfied with the digital product for a specific reason, please contact us to discuss your concerns.
2. Refund Requests
To request a refund, please contact our customer support team via [email protected] within 14 days of your purchase. In your refund request, include the following information:
– Your name and contact details.
– Proof of purchase, such as your order number or transaction ID.
– The reason for your refund request, providing as much detail as possible.
3. Refund Processing
We will review your refund request within 14 business days and notify you of our decision. If your request is approved, we will process the refund as follows:
– Credit Card Payments: Refunds typically take 3-5 working days to credit back into the original payment method used for the purchase.
4. Contact Information
For refund requests, questions, or further assistance, please contact our customer support team at [email protected]. We are here to assist you and address any concerns you may have.
5. Policy Changes
This refund policy is subject to change at our discretion. We encourage you to review this policy regularly to stay informed of any updates or modifications.